Our Customer Complaints Policy and Procedure.
We, at Clearmotive Cars Ltd., are committed to providing products and service of the highest standard but unfortunately there may be times when things go wrong. If you have a complaint about any part of our service, we want to hear from you so that we can improve our policies, processes and procedures.
Our commitment to you.
We will always try to resolve your complaint as soon as we receive it. Where we can’t we will send you an acknowledgement of your complaint within 48 hours. We will work hard to resolve the problem as quickly and efficiently as possible. Where your case is complex or involves a number of issues, we may need some time to make sure that we have covered everything. We will keep you regularly informed, either by telephone or in writing, while we do so.
Our aim is to take no longer than 8 weeks to deal with even the most complicated of complaints, so, at the end of eight weeks, we will either let you have our final response on your complaint, or explain to you why we are still unable to give you our final decision, and let you know when we expect to be able to provide it.
Please telephone us on: +4401908824433 or,
write to us at the following address:
Clearmotive Cars Ltd.
25 First Avenue, Bletchley,
Milton Keynes, Bucks.
Or, send us an e-mail at:
What you will need to provide.
To help us investigate and try to resolve your complaint, please provide us with the following information:
- your name and address;
- details of how we can contact you;
- a clear description of your complaint;
- details of what you would like us to do to rectify the situation; and if appropriate, copies of any relevant supporting documentation.